Due to the nature of our product we don't take products back for safety reasons. If you have an issue with your order please don't hesitate to reach out to us and explain the issue and I will do my best to resolve the issue as fast as possible. We ask that you contact us within 15 days of receiving your order so we can solve the issue as quickly as we are able.
To start the process, you can contact us at beautifullybeardedcanada@gmail.com. with all the info about the issue as well as the order number and name on the order please.
You can always contact us for any return question at beautifullybeardedcanada@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.